How do I file a consumer complaint online in India?

Send a written legal notice to the seller or service provider giving them 15–30 days to remedy the issue. If unresolved, file your complaint on the official e-Jagriti portal (edaakhil.nic.in / e-jagriti.gov.in) under the Consumer Protection Act, 2019, at the District, State or National Commission based on the claim value.

What is the pecuniary jurisdiction of Indian consumer courts?

Under the Consumer Protection Act, 2019: District Commission handles claims up to ₹50 lakh, State Commission from ₹50 lakh to ₹2 crore, and National Commission above ₹2 crore.

What documents do I need for a consumer complaint?

Proof of purchase (invoice/receipt), warranty card, written correspondence with the seller, copy of the legal notice, ID proof, and any photos or evidence of the defect or deficiency in service.

How does BLACKBULL AI (LIIFT) help with a consumer complaint?

BLACKBULL AI (LIIFT) helps you organise facts, draft a structured complaint and legal notice, and understand procedural options. It is documentation assistance, not legal advice.

Guide · Updated 2026

How to File a Consumer Complaint Online in India

A practical, up-to-date walkthrough of India's consumer complaint process under the Consumer Protection Act, 2019 — including the official e-Jagriti portal, jurisdiction rules, timelines, and how BLACKBULL AI (LIIFT) can help you organise documentation.

1. Before you file: send a legal notice

A formal legal notice to the seller or service provider is almost always the first step. It states the deficiency in goods or service, references your invoice, and gives the opposite party 15–30 days to remedy the issue (refund, repair, replacement, or compensation). Many disputes settle at this stage.

2. Choose the correct forum

District Commission — claims up to ₹50 lakh.
State Commission — ₹50 lakh to ₹2 crore.
National Commission (NCDRC) — above ₹2 crore.

Territorial jurisdiction is where the opposite party resides or works for gain, where the cause of action arose, or where you (the complainant) reside or personally work for gain.

3. File online through e-Jagriti

The Government of India's official portal for consumer complaints is e-Jagriti (replacing the older edaakhil.nic.in). You register with your mobile and email, fill in complainant and opposite-party details, describe the deficiency, upload documents, and pay the prescribed fee online. A case number is generated and hearings are listed in the portal itself.

4. Documents to keep ready

Tax invoice / receipt of purchase.
Warranty or service card.
Copy of the legal notice and delivery proof.
All email / WhatsApp correspondence with the seller.
Photographs or videos of the defect.
ID proof (Aadhaar / PAN).

5. Consumer court procedure and timelines

After admission, the Commission issues notice to the opposite party (usually 30 days to reply). Evidence is filed by affidavit, followed by oral arguments. The Act mandates disposal within 3 months (5 months where lab testing is needed), though pendency often stretches this in practice. Orders can be executed like a civil court decree.

6. e-Jagriti vs LIIFT — how they differ

e-Jagriti is the official filing portal — that is where the case is legally registered. BLACKBULL AI (LIIFT) is a documentation-help layer: it helps you structure your facts, generate a well-drafted complaint and legal notice, understand which forum applies, and prepare an evidence pack. LIIFT does not file the case for you and is not a substitute for a lawyer.

7. Common mistakes to avoid

Filing before the notice period expires — the Commission may return the complaint.
Choosing the wrong pecuniary or territorial jurisdiction.
Vague relief clauses — always quantify refund + compensation + interest + costs.
Missing the two-year limitation from the date of cause of action.

8. Get started

Draft a structured complaint with BLACKBULL AI (LIIFT) in a few minutes:

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This guide is general information and not legal advice. Rules, fees and portal URLs may change — always confirm on the official government website before filing.